Frontier Airlines is a low-cost carrier based in Denver, Colorado. The airline operates flights to more than 80 destinations in the United States, Mexico, and Costa Rica.
If you’re interviewing for a job with Frontier Airlines, you can expect to be asked questions about your experience, your skills, and your ability to do the job you’re applying for. You may also be asked questions about your availability, your willingness to travel, and your ability to work as part of a team.
To help you prepare for your interview, we’ve compiled a list of sample questions and answers that you may be asked during your interview with Frontier Airlines.
Frontier Airlines Interview Process
The interview process at Frontier Airlines can be long and difficult, but it is also fun and rewarding. The first step is to fill out an online questionnaire. If you are chosen to move forward in the interview process, you will be sent an email with a link to provide recorded video responses to a few interview questions. After that, you may be invited to an in-person interview. The in-person interview process can be grueling, but it is also a great way to meet new friends and learn more about the airline.
Common Frontier Airlines Interview Questions
- What do you like about flying?
- Why would you be a good fit for the company?
- Have you ever worked in customer service before?
- Tell us about a time when you had to deal with an irate customer. How did you handle it?
- We are looking for someone who can work well independently as well as on a team. Can you give me an example of how you have done this in the past?
- Do you have any experience working at an airport or airline?
- Are you comfortable traveling and being away from home for extended periods of time?
- Tell us about your communication skills, what are some ways that you keep people informed?
- Give us an example of a situation where you had to prioritize different tasks. How did you decide which one was most important?
- As part of your job, you will have to report all flight delays. How do you inform passengers of delays?
- What is your availability?
- How many days per week are you willing to travel?
- What do you think makes a good Flight Attendant?
- What is your favorite aspect of flying?
- Frontier Airlines has a high volume of customers every day. Describe a time when you were under pressure to serve multiple customers at once. How did you handle it?
- Give an example of how you dealt with an unhappy customer.
- We want our ramp agents to be able to lift up to 50 pounds. Can you do this?
- What type of schedule are you looking for?
- Frontiers airlines uses the STAR methodology to interview candidates. Tell us about a time you used the STAR method to solve a problem.
- If hired, tell us what your approach would be to ensuring our flights leave on time.
1. What do you like about flying?
This question can help the interviewer get to know you better and understand what motivates you. It also helps them determine if your personality is a good fit for this role. When answering, think about why you enjoy flying so much. Think of specific experiences that have motivated you in the past.
Example: “I love being up in the air because I feel like I’m getting away from it all. I find it peaceful to be able to look out the window and see the world below me. I also really enjoy meeting new people on each flight. I’ve met some interesting characters over the years, and I always try to make conversation with my fellow passengers.”
2. Why would you be a good fit for the company?
This question is a great way to show your knowledge of the company and how you can contribute to its success. When answering this question, it’s important to highlight what attracted you to Frontier Airlines in the first place. You should also discuss why you’re passionate about working for an airline.
Example: “I would be a good fit for Frontier Airlines because I’m passionate about aviation. I’ve always dreamed of being a pilot, so I am excited to have the opportunity to work at such a successful airline. I know that my skills as a pilot will help me succeed in this role. I am also committed to providing excellent customer service to all of our customers.”
3. Have you ever worked in customer service before?
Frontier Airlines is a customer service-oriented company, so it’s important that you have experience working in this type of environment. Your answer should show the interviewer that you understand what it takes to provide excellent customer service and how your previous experiences can help you succeed at Frontier Airlines.
Example: “I worked as a server for five years while I was going through college. It was a fast-paced environment where I had to multitask and work with many different personalities. This experience taught me how to be patient and empathetic when dealing with customers who were upset or dissatisfied. I also learned how to handle difficult situations calmly and professionally.”
4. Tell us about a time when you had to deal with an irate customer. How did you handle it?
Frontier Airlines is a customer-focused company, so it’s important to show that you can handle difficult situations with customers. When answering this question, try to focus on the steps you took to resolve the situation and highlight your interpersonal skills.
Example: “When I worked at my previous job as a sales associate, I had an irate customer who was upset about a product they purchased. Instead of getting defensive or angry, I listened to their concerns and apologized for any inconvenience. Then, I offered them a refund or exchange. They chose a different item, which solved the problem.”
5. We are looking for someone who can work well independently as well as on a team. Can you give me an example of how you have done this in the past?
This question is an opportunity to show your interviewer that you are a team player and can work well with others. When answering this question, think of a time when you worked on a project or task with other people and how you contributed to the success of it.
Example: “In my last position as a customer service representative, I was tasked with working on a new training program for frontline employees. My manager and I decided to create a training manual that would be used by all employees in the company. We formed a small committee of frontline employees who were responsible for creating different sections of the training manual. Each member of our committee had a specific role they were responsible for, such as writing, editing and proofreading.”
6. Do you have any experience working at an airport or airline?
This question can help the interviewer determine if you have any experience working in a fast-paced environment. If you do, they may ask you to describe your previous experiences and how they relate to this position. If you don’t have any experience working at an airport or airline, you can talk about other customer service positions that required you to work quickly.
Example: “I worked as a server for five years at a local restaurant where I had to multitask between tables while also taking orders. This helped me develop my ability to work under pressure and meet deadlines. In my last job, I was responsible for checking customers into their flights on time, which is similar to what I would be doing here.”
7. Are you comfortable traveling and being away from home for extended periods of time?
Frontier Airlines is a regional airline that offers flights to more than 50 destinations in the United States. The company wants employees who are comfortable with travel and can adapt to different environments. Your answer should show your interest in traveling and willingness to be away from home for extended periods of time.
Example: “I love being on the road, exploring new places and meeting people. I find it exciting to see how other people live their lives and what they do to make their days better. Traveling has taught me so much about myself and others. I am definitely comfortable being away from home for long periods of time.”
8. Tell us about your communication skills, what are some ways that you keep people informed?
Communication is an important skill for customer service professionals. Employers ask this question to make sure you have strong communication skills and are able to keep your team informed about company updates or changes in policies. In your answer, share a time when you had to communicate with others. Explain how you prepared for the conversation and what steps you took to ensure that everyone understood the information you shared.
Example: “I always try to be as clear and concise as possible when I’m communicating with my team members. When I need to tell someone something, I take a few moments before our conversation to think through exactly what I want to say. This helps me avoid rambling on and ensures that everyone understands the message I’m trying to convey.”
9. Give us an example of a situation where you had to prioritize different tasks. How did you decide which one was most important?
This question can help the interviewer understand how you prioritize your tasks and responsibilities. Use examples from previous work experiences to explain how you decide which task is most important at any given time.
Example: “In my last position, I had a lot of different projects that were due within a short period of time. I started by making a list of all the tasks I needed to complete for each project. Then, I ranked them in order of importance based on their deadline date. This helped me stay organized and ensure I completed the most urgent tasks first.”
10. As part of your job, you will have to report all flight delays. How do you inform passengers of delays?
Frontier Airlines wants to know how you will communicate with passengers during a delay. This is an important part of your job, and the airline wants to make sure that you can handle it well. When answering this question, explain how you would inform passengers about delays in a way that keeps them calm and informed.
Example: “I always try to be as honest as possible when informing passengers of flight delays. I tell them what caused the delay and how long they should expect to wait. If there are any updates, I let them know right away so they don’t have to worry about checking back for information.”
11. What is your availability?
Employers ask this question to make sure you are available for the job. They want someone who can work when they need them and be reliable. When answering, list your availability in terms of days, times and any other details that might be important.
Example: “I am available Monday through Friday from 8 a.m. to 5 p.m. I also have some weekend availability on Saturdays and Sundays. However, I do not drive so I would need public transportation or rideshare services to get to work.”
12. How many days per week are you willing to travel?
This question is a way for the interviewer to assess your availability. Frontier Airlines has many routes, so you may be asked to travel more than one day per week. Your answer should reflect that you are willing to work as needed.
Example: “I am available to fly every day of the week. I understand that there are some days when flights are canceled or delayed and it’s necessary to cancel a flight crew. In those cases, I would be happy to take an extra shift if needed.”
13. What do you think makes a good Flight Attendant?
This question is an opportunity to show your knowledge of the role and how you would perform it. You can use examples from your own experience or refer to what a Flight Attendant should be able to do in general.
Example: “A good Flight Attendant needs to have excellent customer service skills, as this is their primary job. They also need to be organized and prepared for any situation that may arise on board. I think it’s important to remain calm under pressure and treat passengers with respect. Finally, they should be friendly and welcoming to all passengers.”
14. What is your favorite aspect of flying?
This question is a great way to learn more about your potential coworkers. Frontier Airlines wants employees who enjoy their job and the company’s culture. When answering this question, try to focus on aspects of flying that you find exciting or interesting.
Example: “My favorite part of flying is when we take off. I love seeing how fast we can get into the air and how smooth it feels. It’s also fun to see the ground from above and know that I’m responsible for getting everyone safely there. Another thing I like is meeting new people. Flying allows me to meet so many different people from all over the world.”
15. Frontier Airlines has a high volume of customers every day. Describe a time when you were under pressure to serve multiple customers at once. How did you handle it?
This question is an opportunity to show your ability to multitask and prioritize tasks. Use examples from previous work experience or school projects that highlight your skills in time management, customer service and teamwork.
Example: “In my last job as a flight attendant, I was responsible for serving multiple customers at once while also ensuring the safety of all passengers on board. One day, we had a full flight with many children onboard. While taking drink orders, I noticed one child spilled their soda on another passenger’s lap. I immediately cleaned up the spill and offered to replace the passenger’s clothing. Then, I served the rest of the drinks before takeoff.”
16. Give an example of how you dealt with an unhappy customer.
Frontier Airlines is a customer-focused company, so it’s important to show that you can handle customers with care and respect. When answering this question, try to give an example of how you helped the customer in a positive way.
Example: “When I worked at my previous job as a sales associate, I had a customer who was unhappy with their purchase. They were looking for a specific item but bought something else by mistake. The customer wanted a full refund, but we couldn’t offer one because they didn’t have the receipt. Instead, I offered them a discount on another product. They were happy with this solution and left the store satisfied.”
17. We want our ramp agents to be able to lift up to 50 pounds. Can you do this?
This question is a way for the interviewer to assess your physical capabilities. They want to make sure you can perform all of the necessary duties required by this position, and lifting 50 pounds is one of them. In your answer, explain that you have the strength and endurance to lift up to 50 pounds repeatedly throughout your shift.
Example: “Yes, I am able to lift up to 50 pounds repeatedly during my shift. When I was in high school, I worked as a cashier at a grocery store where I had to lift heavy boxes of food items. This helped me develop the strength and endurance needed to work as a ramp agent.”
18. What type of schedule are you looking for?
Frontier Airlines is a 24-hour operation, so you may be asked about your availability. This question helps the interviewer determine if you are available to work nights and weekends. When answering this question, it’s important to show that you’re flexible but also committed to working hard.
Example: “I’m looking for a schedule where I can have some consistency in my days off. However, I am willing to work nights and weekends as needed. I understand Frontier Airlines is a 24-hour operation, so I know I will need to be flexible with my schedule.”
19. Frontiers airlines uses the STAR methodology to interview candidates. Tell us about a time you used the STAR method to solve a problem.
The STAR method is a common interview technique that employers use to assess your problem-solving skills. It stands for situation, task, action and result. In your answer, describe the steps you took to solve the issue and how it helped you achieve success.
Example: “In my last role as an IT specialist, I was tasked with fixing a server outage at midnight. The company’s website went down, which caused customers to call in about their orders not going through. I used the STAR method to troubleshoot the issue by first identifying the situation, then determining what tasks needed to be done to fix the problem. After diagnosing the issue, I determined that the server had crashed due to a power surge. I rebooted the system and restored all of the data.”
20. If hired, tell us what your approach would be to ensuring our flights leave on time.
Frontier Airlines is a budget airline, so it’s important that flights leave on time. The interviewer wants to know how you would approach this task and if you have any experience with similar projects in the past.
Example: “I’ve worked for several airlines where we had to ensure our flights left on time. I think the most important thing is communication between all parties involved. For example, when I was working at United Airlines, we had a flight leaving from Denver International Airport to Chicago O’Hare. We were running late because of weather conditions, but the pilot didn’t communicate that to us until after takeoff. This led to delays in other flights as well.”